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Frequently Asked Questions

General Questions

Complete Payroll serves companies in most industries, including manufacturing, financial services, healthcare, retail, wholesale, hospitality, non-profit, transportation, and many more.
Complete Payroll provides services in all 50 states in the United States.
Most of our services are billed by employee count, so the price of our solution will most likely be dependent upon the size of your company and which products you choose.
Our full-scale solution is growth-oriented and designed for your modern business needs. Whether you’re onboarding your first employee or an enterprise-level organization with multiple locations or EINs, Complete Payroll has the capability to expand with your company and will always provide the perfect solution for your needs. We want to be your last HCM provider and not your next.
No. Our software is entirely cloud-based, meaning there’s no need for your IT department to install, manage, or maintain it. We handle all updates, security, and system maintenance automatically, ensuring everything runs smoothly with minimal effort on your end.
Complete Payroll’s solution is SOC certified. The SOC Type II audit is just one of many important investments Complete Payroll makes regularly to manage our customer data securely.
Unlike a single sign-on system, our all-in-one online solution stores all employee information in one secure database so you can make updates in real-time across all active services, as well as eliminate errors that occur when entering, or importing data, from several different systems.
You can easily upload your existing paper HR and payroll documents directly into the HCM system. Each file can be stored securely within the employee’s record, giving you organized, digital access to all employee information in one place.
Yes! We handle the filing of all federal, state, and local payroll tax forms, utilizing e-file, e-sign, and e-fax technologies at no additional cost. Each pay period, we will collect the required tax liability and remit those payments electronically on your behalf, making the entire process automated and paperless. Plus, you can conveniently access your tax documents anytime within our platform.
Absolutely! When you contact us, you’ll speak directly with one of our knowledgeable and personable representatives—no automated menus or phone trees here! You’ll also be assigned a dedicated account representative who will serve as your primary point of contact after your implementation has been completed.
Our team is available Monday through Friday, from 8 a.m. to 5 p.m. CST, and we pride ourselves on responding to all emails within two hours. For immediate assistance, you can call our office during business hours to speak directly with your dedicated specialist or any available team member, ensuring you get the support you need without delay.
Yes! Complete Payroll’s solution is accessible from any web-enabled device. You can download the app — or just sign in on your web browser.
Getting started with Complete Payroll is quick and simple. Just call our office at 501-225-6555 or email payroll@completepayrollservices.net to connect with one of our knowledgeable Client Solutions Representatives. They will guide you through the entire implementation process, ensuring a smooth setup. Once your account is up and running, you’ll be transitioned to a dedicated support representative who will serve as your ongoing point of contact.
No, you won’t be responsible for setting up the system yourself. Our experienced implementation team will take care of the entire setup process — from configuring your company settings and importing employee data to ensuring all modules are tailored to your specific needs. Once the system is ready, we’ll provide comprehensive training to help you and your team confidently navigate and manage everything moving forward.

Payroll Questions

Employees will receive an automated email on payday with a secure link to their detailed pay statements. Additionally, pay statements are accessible at any time via the mobile app or web browser for viewing or downloading.
Complete Payroll provides flexible payment options to suit your needs, including traditional paper checks, direct deposit, and earned wage access, allowing employees to access their earned wages before payday. In addition, you can easily record manual payments, ensuring all compensation is accurately tracked and reported.
State laws and collective bargaining agreements with unions may dictate how often a business must run payroll. If such requirements don’t apply to you, you may choose any payroll calendar that works best for you and your employees. The most common are weekly, bi-weekly and semi-monthly.
Yes! Complete Payroll allows you to hire and pay independent contractors, whether or not you have active W-2 employees. We handle all the payroll processing for your contractors, making it simple to stay organized and compliant. At the end of the year, we’ll also reach out to confirm if you’d like us to prepare and distribute their 1099 forms, ensuring accurate reporting and saving you time on year-end tax tasks.
You can easily add garnishments and post-tax deductions in our solution. We will automatically remit garnishments for you via ACH and print/send checks to other payees that cannot be sent via ACH.
Complete Payroll offers a truly flexible payroll solution that adapts to your business—not the other way around. We start by understanding your unique payroll needs and identifying any challenges in your current process. Then, we tailor our system to fit your workflow, delivering a solution that’s accurate, efficient, and easy to use. With Complete Payroll, managing payroll becomes effortless, letting you focus on what matters most—running your business.